Terms of Cooperation

By confirming this Service Provision Policy you agree to the terms of use set forth below by BigMoving (hereinafter — the "Company").

If you do not agree with the terms of use set forth below, you must refrain from using the website and the services offered on it. Any person performing actions on the site hereby declares that they have read these terms of use and fully accept them. Such person also confirms that neither they nor anyone acting on their behalf will have any claims, demands or suits against the Company, its owners, officers, employees, agents or representatives in any matter or for any reason.

The use of the site is permitted only to persons who are at least 18 years old and have full legal capacity under applicable law.

The user and/or the service customer hereby undertakes to indemnify and compensate the Company or any person acting on its behalf for any damage, expenses or losses — direct or indirect, including court costs and attorney fees — incurred as a result of a breach of any of the provisions of this Policy, as well as as a result of any actions taken in violation of this document, including the dissemination of defamatory statements about the site or its employees.

By using the site's system the user confirms their consent to receive notifications via SMS and email related to service requests and goods accompanying services ordered on the site.

Please note

The service customer is aware that it is strictly forbidden to leave the following items among the transported belongings: cash, jewelry, weapons, narcotic substances and other valuables.
The parties agree that if such items are nevertheless left in boxes or otherwise, responsibility for their loss, disappearance or theft lies entirely with the service customer. The customer has no right to make claims for the loss or theft of cash, jewelry, weapons or narcotics.
The customer is aware of and agrees that The Company is not responsible for the proper functioning of electrical and electronic appliances (such as refrigerators, washing and drying machines, televisions and others) that may be damaged or become non-operational as a result of movement during transportation.
It is the customer's responsibility to inspect the condition of all furniture and household appliances before the start and upon completion of the move together with the team leader to avoid disputes regarding the condition of property after the work is completed.
The Company is not liable for any damage caused to property during transportation unless the damage was caused by negligence, gross negligence or intentional acts. In such case, it is the customer's responsibility to prove the existence of negligence, gross negligence or malicious intent on the part of the performer.

Packing materials and packing in practice

Please note: the transportation price does not include the cost of packing materials (for example, cardboard and other supplies), nor the cost of the packing service itself.
Our company offers the option to purchase quality packing materials separately, as well as to use professional packing services. Payment for these services is made separately from the transportation cost.
The customer must prepare the premises for transportation so that all belongings are pre-packed in boxes, bags, suitcases and cases. Delay of company workers due to lack of preparedness is considered a breach of the customer's obligations. In such case the company has the right to refuse the transportation, and this will not be considered a breach by the company. Such behavior is treated as a cancellation of the order by the customer without complying with the required notice period and is subject to the penalties provided in these terms.
The customer is aware and agrees that the Company is not responsible for contents that were improperly packed by the customer. "Improper packing" includes, among other things: items that should have been wrapped in protective paper or bubble wrap before being placed in boxes; liquid substances that should have been isolated from other contents; and similar cases of negligent packing.
For each additional cardboard up to size 60×40 cm (inclusive) an amount of 20 ₪ will be added to the payment.
For each additional cardboard larger than 60×40 cm an amount of 50 ₪ will be added to the payment.
For each pallet (באלה) an amount of 150 ₪ will be added to the payment.

VAT

Please note: the prices stated in this document do not include VAT. VAT is added separately in accordance with the applicable law of the State of Israel.

Special passage (long carry)

The term "special passage" (שביל חריג) means the distance between the truck parking place and the entrance to the building (or staircase) exceeding 20 meters, and/or the presence of additional stair flights. If you did not indicate this item during ordering but in fact there is a long carry or extra stairs, an additional charge will be added to the transportation cost in accordance with the company's terms.

Carry from 20 to 50 meters — surcharge 25% of the transportation cost.
Carry up to 100 meters — surcharge 50% of the transportation cost.
Carry from 100 to 150 meters — surcharge 75% of the transportation cost.

Elevator

If individual items cannot be transported from or into the apartment using the elevator due to their size or shape, an additional fee will be charged according to the company's internal price list:

The base price includes transportation up to the second floor without an elevator (at both points — loading and unloading).
Each additional floor without an elevator increases the price by 10–20%.
The exact surcharge depends on the size and weight of the particular item.

Carpentry services

If carpentry work (disassembly and assembly of furniture) was not indicated in the order, any last-minute request by the customer for such work will be performed only if the item can actually be disassembled/reassembled and if the company agrees and is able to provide additional carpenter services. These services are charged separately.

Crane services

When selecting the "crane" option in the order it is explicitly stated that the cost of the crane operation is not included in the final transportation price and is paid directly by the customer to the crane provider (in coordination with the carrier). The price listed in the order for one hour of crane work applies only to one side of the transportation — either the loading address or the unloading address, which is common practice in the moving industry.
An hour of crane work is considered a full hour even if the crane was used for less than an hour (for example, raised for only a minute). It is not possible to use the remaining time for another location, as payment is made "per lift".
For reference: the average cost of one hour of crane work is about 400–450 ₪. If necessary, the company will arrange the arrival of the crane and operator.
Payment for this service is made directly by the customer and not through the company.
The user is aware and agrees that the company assumes no responsibility, partial or full, direct or indirect, for any damage caused to the customer's property, third parties or the building by the crane company's work.

Order cancellation

Cancellation of the order by the customer less than 3 working days but more than 24 hours before the transportation time entails an obligation to pay a penalty of 50% of the total order amount.
Cancellation of the order by the customer less than 24 hours before the transportation time entails an obligation to pay a penalty of 100% of the order amount.
The customer must notify the company no later than 24 hours before the transportation of any changes: addition of items, change of loading or unloading address, as well as any circumstances that may affect the cost or timing of the work. In case of such changes the company may refuse to perform additional work, even if the customer offers to pay for it at the extra service rate, for the following objective reasons:
- A. Changes may cause the company to be late for the next client.
- B. Changes require an additional vehicle or personnel that are not available.
- C. Changes, in the company's opinion, are impracticable for objective reasons.
- D. Other reasonable grounds for refusal.

Exclusive jurisdiction for resolving any disputes related to the provision of services and/or these terms of use belongs to the Magistrate's Court of the Central District of Israel.